Privacy Policy

Spring Corner Vets is committed to respecting and protecting your privacy.

This Policy explains how we treat information provided to us or collected and how we process this data. It sets out the reasons why we collect personal information and how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may update this Policy from time to time so please check back to this page to ensure that you’re happy with any changes. By using our website, you understand and agree that relevant information is held on our database, operated by Spring Corner.

If you have any questions about our privacy policy please contact us by email to springcornersts@btconnect.com.

What Information do we collect?

When you register your pet, whether it be in person, over the phone or via an online form, we will collect details which help us provide the services we offer. These details include name, telephone number, email address and pets details. The reason that we collect these details is to help us;

Register your details as a new client or update existing records
Book appointments and process payments
Contact you about your pet or your account
Respond to customer service enquires
Deliver a safe and secure service by helping to prevent and detect fraud. We may need to disclose information to assist legal or debt recovery processes
Send mailshots that are relevant to the care of your pet, i.e vaccination booster reminders

CCTV and Audio recording: Spring Corner is dedicated to the improvement of clinical and customer care. We digitally record images and audio to assist with staff training and for the safety of pets, clients and staff and the monitoring of the security of premises.

Protecting your information.

We endeavour to protect your information by keeping keeping the information we hold up to date and accurate. If your details change then please inform us. Your details are stored on our secure practice management system, Vetspace. By providing us with the information you are agreeing to the storage and processing of this information.

We have strict security procedures in place for the storage and disclosure of your information and our staff are trained as such.
We never hold copies of credit card numbers and comply with the PCI DSS to protect ourclients.

To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you against appropriate third party databases. By accepting these terms and conditions you consent to these checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.This is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Act.

We use session cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security; and other uses.

Our website is powered by Wix who use the following cookies: svSession, hs, incap_ses_${Proxy-ID}_${Site-ID}, incap_visid_${Proxy-ID}_${Site-ID}, nlbi_{ID}, XSRF-TOKEN, smSession.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html .

Disclosure of your information
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

We may pass your information to our third-party service providers for the purposes of providing services to you (for example to send you appointment reminders). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Links to other websites

From time to time, our website may contain links to other websites run by other organisations. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

If you linked to our website from a third-party site, we cannot be responsible for the privacy practices of the operators of that third-party site and recommend that you check their policy.

Your rights

You have a choice about the type of information you receive from us. As a client of our services, you understand and agree that personal information you provide will be held on a database operated by us and we will contact you about your pet’s treatment using your preferred method of communication.
You have the right to access information held about you. If you wish to see a copy of your data, please contact us. We will provide this data a maximum of 10 days after request.
You have the right to request the movement of your data from one surgery to another. We will only transfer data to another surgery with your consent.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please let us know.
We will only send you direct marketing communications by email, phone or text message about new products and services if you have consented to receive them. We will ask you to confirm your consent to receive direct marketing when you first register with us.
You can change your marketing preferences at any time by contacting us by email: springcornersts@btconnect.com or telephone on 01202 555770.
You have a right to complain to the ICO if you think there is a problem with the way we are handling your data.

This Policy was last updated in April 2018.